Refunds and cancellations
When we refund
We provide full refunds for cancelled competitions, duplicate charges, and payments where no valid entry can be supplied. If you think you have been charged incorrectly, contact us promptly so we can investigate.
Requesting a refund
Email [email protected] with your order reference, the competition name, payment date and the reason for your request. Do not send full card details, passwords or wallet recovery phrases.
Refund timing and method
We initiate eligible refunds within five working days after approval, using the original payment method. We do not require you to accept site credit instead. Your bank or payment service may take additional time to make the refund available.
Pending payments and USDT
If a payment is pending, contact us before paying again. USDT transactions are blockchain transfers, so an eligible refund requires a return payment rather than reversal of the original transfer. Contact support to arrange and verify the return details. Never share a wallet private key or recovery phrase. Card payments are not currently available on this website.
Cancellation and your rights
Contact us as soon as possible if you want to cancel an entry. We will consider the request in light of its status and your applicable legal rights. Nothing in this policy excludes statutory cancellation or refund rights, or prevents you from contacting your bank or payment provider about a dispute.