Entry confirmation and prize delivery
Prize delivery
Prizes are delivered within 48 hours of the competition expiring. Check the competition page for its closing date and time and the description of the prize.
Entry confirmation
An entry is confirmed when the site confirms payment and allocates ticket numbers. A pending payment is not a confirmed entry. Keep your order reference and check your ticket numbers after payment.
Missing entries or delivery problems
If a payment completes but your entries do not appear, or your prize is delayed, damaged or different from its description, email [email protected]. Include the competition name and order or winner reference so we can investigate. Your statutory rights are unaffected.