Contact and complaints
Get in touch
For entry, payment, prize delivery or account questions, email [email protected]. Include your order reference and the name of the competition if you have them.
Making a complaint
Email [email protected] with “Complaint” in the subject. Explain what happened, include any relevant order or payment reference, and tell us the outcome you are seeking. If you disagree with a response, reply and request a review.
Keep your details safe
Do not email full payment-card numbers, security codes, passwords or wallet recovery phrases. If you suspect an unauthorised card payment, contact your bank promptly. Contacting us does not limit your statutory rights or rights to raise a dispute with your payment provider.